Privacy Policy

Your privacy is important to us at Misty Palace Villa. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or book your stay at our property located in Lonavala, Maharashtra.

1. Information We Collect

When you visit our website or interact with our services, we may collect the following types of information: – Personal data such as your name, email address, phone number, and address when you fill out contact or booking forms. – Booking details such as check-in/check-out dates, group size, and special requests. – Technical data like your IP address, browser type, device information, and pages visited through cookies or analytics tools. – Communication records including messages sent via our contact form, email, or WhatsApp.

2. How We Use Your Information

We collect and use your personal information to: – Confirm and manage your reservation at Misty Palace Villa. – Respond to your queries or customer service requests. – Send updates regarding your stay, including confirmation and payment details. – Improve our website performance and understand visitor behavior through analytics. – Share promotions or seasonal offers with your consent.

3. Sharing Your Data

We do not sell or rent your personal data to any third parties. However, we may share your information with: – Trusted third-party service providers who help us manage booking systems or send email communications. – Payment processors and banks to complete financial transactions. – Government authorities if required by law or for compliance purposes.

4. Cookies and Tracking

Our website uses cookies to enhance user experience and track website performance. Cookies help us understand which pages visitors find useful and improve navigation. You can choose to accept or decline cookies via your browser settings. Please note, declining cookies may affect your experience on our site.

5. Google Analytics and SEO Tools

We use Google Analytics and Rank Math SEO plugin to analyze traffic and optimize our website. These tools may collect anonymized data such as device, location, and visit behavior. We use this information to ensure faster loading, better content visibility, and improved performance in search engines.

6. Email & WhatsApp Communications

If you provide your email or phone number while contacting us or booking, we may contact you regarding your inquiry, booking confirmation, updates, or promotions. You may opt out of promotional emails or WhatsApp communication at any time by replying with “STOP” or contacting us directly.

7. Security

We take your data privacy seriously. Our website uses HTTPS encryption to protect information transmitted online. We implement administrative and technical safeguards to prevent unauthorized access, data misuse, or modification.

8. Third-Party Links

Our website may include links to third-party websites like travel blogs, tourism sites, or online payment gateways. We are not responsible for the privacy practices or content of those sites. We encourage you to read their respective privacy policies before interacting with them.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has submitted data, we will delete it promptly.

10. Your Rights

You have the right to: – Access, correct, or delete your personal data. – Withdraw consent for communications. – Request information on how your data is used. To exercise these rights, please email us at info@mistypalace.com or use our Contact page.

11. Updates to This Policy

We may revise our privacy policy from time to time to reflect changes in law, technology, or service offerings. Any updates will be posted on this page with a revision date. Continued use of our website means acceptance of these changes.